Contact Centre
The Modern Contact Center Changed - Did you miss it?
No longer do cubicles line hallways in basement dungeons where hundreds of call takers plod away with a telephone in one hand, a notepad in the other and a computer in the background. The Modern Contact Center is now very different. Consider home agents, working from a single DSL connection that carries their voice, ERP Internet requirements and VPN access to their own corporate network. Understand how important call recording and reporting can be to a customer service training initiative, these are business critical features. BrantTel understands the modern contact center, and our customers are grateful for that, we save them human resources so they can get the most out of the technology they purchase, and provide outstanding service to their customers. With this type of solution comes complicated routing, vectoring and equipment, but we don't forget why this all happens, so your business can stay ahead of the customer service game.
No longer do cubicles line hallways in basement dungeons where hundreds of call takers plod away with a telephone in one hand, a notepad in the other and a computer in the background. The Modern Contact Center is now very different. Consider home agents, working from a single DSL connection that carries their voice, ERP Internet requirements and VPN access to their own corporate network. Understand how important call recording and reporting can be to a customer service training initiative, these are business critical features. BrantTel understands the modern contact center, and our customers are grateful for that, we save them human resources so they can get the most out of the technology they purchase, and provide outstanding service to their customers. With this type of solution comes complicated routing, vectoring and equipment, but we don't forget why this all happens, so your business can stay ahead of the customer service game.
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